Delivery and Returns
COVID-19 update – We are sorry to inform you that we are still suffering from the knock-on effects of the pandemic. There may be a short delay in fulfilling your order. We apologise for the inconvenience this might cause.
Standard delivery to UK mainland is £5 per package and takes approximately 5 working days from the date of dispatch. We aim to dispatch orders containing items that are in stock within 5 days of receipt of order, however please note that during the busy back-to-school period it may take us longer to dispatch your items. Orders containing items that are out of stock will be dispatched as soon as all items are in stock.
We are delighted to accept orders from parents and guardians who are based outside the UK. We will deliver the items purchased to the pupil’s school during term time for no delivery charge. When completing the “Delivery Address” details please provide the school’s address and in the “Name” section include the pupil’s name and the year that they are in. If you would prefer to have uniform delivered to an address outside the UK please contact us and we will quote for the specific delivery requirements.
Deliveries to schools
We are happy to deliver any items purchased online or over the telephone directly to one of the schools that we supply during term time. Deliveries to schools usually take place once a week although please note that during the busy back-to-school period deliveries may be less frequent. There will be no delivery charge for deliveries made to schools. When completing the “Delivery Address” details, please provide the school’s address and in the “Name” section please include the pupil’s name and the year that they are in. We will notify you of the scheduled delivery date to the school.
- You may return most items to us providing they are in a new and unused condition, in their original packaging and with the labels attached. Proof of purchase is required.
- Any items that have been personalised can only be returned if they are faulty, do not fit their description, or do not meet with your instruction.
- You have 30 days from the date of purchase (if purchased in store) or the date of receipt (if purchased online) in which to return any unwanted items.
- To return items purchased online please either post them to the store at the below address for a refund, or bring them to the store for an exchange or refund. Once we receive your returned items, we will issue you with a refund online via the original payment method.
3rd Floor Bentalls Department Store,
Kingston upon Thames,
Surrey, KT1 1TX
Nothing in these terms and conditions will affect your statutory rights.
Right to cancel your order
As a consumer you have a legal right to cancel a contract made with us through our website under The Consumer Rights Act 2015. This means that from the date after the day you receive the products purchased on our website, you have 30 days to cancel your contract. You may cancel the contract provided that the products are in their original condition, unworn and in their original packaging.
If you cancel the contract before delivery of the products then you will receive a refund of the price of the products and any delivery charges. If you cancel the contract after receipt of the products you will be refunded for the price of the products excluding the delivery charges and you will be responsible for the costs of returning the products to us. We will process your refund as soon as possible and, in any case, within 30 days of notice of termination.
To cancel a contract, please email us a notification of cancellation at email@example.com or call us on 0208 541 6790. When we receive your cancellation notification, we will provide instructions for returning the products.
If any product that you purchase is damaged or faulty upon receipt, or if a fault becomes apparent within a reasonable time of your receipt of the products (providing such fault is not a result of your negligence), we may offer a replacement product or refund as appropriate, in accordance with your legal rights. If you consider your products to be faulty, please email us at firstname.lastname@example.org or call us on 0208 541 6790. Where we offer a refund, we will process your refund as soon as possible via the original payment method.